Grievance Process

During the COVID-19 office closure to the public, PHA will receive grievance requests via the drop box at the main office or by mail

The Grievance Process is designed to provide a forum and procedure for tenants to seek the just, effective and efficient settlement of grievances against the Peoria Housing Authority (PHA).

In accordance with applicable federal regulations, this grievance procedure shall be applicable to all individual grievances between Tenant and PHA with the following two (2) exceptions.

  1. This grievance procedure is not applicable to disputes between Tenants not involving PHA, or to class grievances involving groups of Tenants. Also, this grievance procedure is not intended as a forum for initiating or negotiating policy changes between Tenants or groups of Tenants and PHA's Board of Commissioners.
  2. HUD has issued a due process determination that the law of the State of Illinois requires that Tenants be given the opportunity for a hearing in court which provides the basic elements of due process before eviction from a dwelling unit. Therefore, PHA has elected to determine that this grievance procedure shall not be applicable to any termination of tenancy or eviction that involves:
    1. Any criminal activity that threatens the health, safety, or right to peaceful enjoyment of the premises of other residents or employees of PHA, or
    2. Any violent or drug related activity on or near such premises, or
    3. Any criminal activity that resulted in felony conviction of a household.
  Filing a Grievance

To file a grievance and request an informal hearing, please fill out a Grievance Form and submit to the PHA Administrative Office located at 100 S. Richard Pryor Place, Peoria, IL 61605.

For additional information regarding the grievance and hearing process please see:
For Public Housing Residents: The Admissions and Continued Occupancy Policy, Chapter 14
For HCV Participants: The HCV Administrative Plan, Section 16 – III