Skip to main content

Things to Know About Accounts Receivable

  • Rent is always due on the 1st of each month. Any payment made after is considered late.
  • We do allow a grace period of (5) days. After the 5th day has passed, every payment made will be assessed a late fee of $50.00. This must be paid at the time the payment is submitted in order for it to be processed.
  • The drop boxes that are located at each site are only checked the first (6) days of the month. We check on the 6th day in case a payment was submitted after the drop box was emptied on the 5th day. If a payment is in the drop box at that time, no late fee will be applied.
  • The drop box located at the main office is checked daily.
  • In case a payment is dropped off that does not cover the balance due, it will be returned to you. We can never except an “underpayment.” In this situation, we will do our best to contact you and let you know. This is why keeping us up to date on your phone number is important. When returning payments, we send them by certified mail. We do this so we can ensure that payments are traceable and won’t be lost in the mail.
  • The Asset Manager and their Assistant handle all repayment agreements. Any questions or concerns need to be discussed with only them.
  • If you are in dispute of any charges or fees, you must contact your Asset Manager. They are the only ones who have the authority to waive any charges.
  • Repeated late payments may result in the termination of your lease. Per policy, 4 late payments made within a 12-month period is considered excessive and can be a cause for termination of your lease agreement.
  • We are here to assist you in matters of processing payments. All voicemails or emails will be returned within 48 hours. Should you contact us on a weekend or holiday, we will do our best to get back with you on the following business day.